Frequently Asked Questions

Here are some of the questions that we’re often asked and their answers. If you can’t see your question here, please don’t hesitate to contact us.

What is Practice Protect?

Practice Protect is the world’s #1 accounting-specific cyber security platform that makes it quick & easy to secure and control sensitive client data.

Our users get access to an integrated suite of cyber security software, legal compliance documents, team training and cyber security certification that keeps clients, firms and team members safe, wherever they work.

Our product has been highly customised to the needs of accounting firms, and we are privileged to have 12,122 + users from 855 + firms as our customers.

How can you help my accounting or bookkeeping firm?

Practice Protect is a powerful yet low-cost solution that shields accounting firms and their clients from cyber-crime and its devastating effects.

At the same time, it allows firms to efficiently manage cloud access for all employees – including in-office, work-from-home and remote team members -without the need to keep track of dozens of passwords or authentication codes.

The result is bulletproof security and higher levels of productivity and efficiency for all your team members.

Do you integrate with popular accounting apps?

In a word, yes.  Practice Protect allows accounting teams to quickly and easily access all their cloud apps via one master password (plus a single two-factor code, if desired).

Where possible, we’ve also built deep integrations (the technical term is via SAML/OpenID) with many popular accounting apps that reduce the need to manage so many multi-factor codes.

We integrate with all popular accounting apps including Xero, QuickBooks, MYOB, BGL, Class, FYI Docs, NowInfinity, Practice Ignition, SuiteFiles, Nimbus, Hubdoc (plus over 50+ others)

How are you different from conventional “password manager” apps?

Some accounting firm owners and managers mistakenly believe, “We already have a password management tool… we’re covered.”

This is not the case.

There are a number of ways in which Practice Protect has been designed to address the specific issues and challenges of the accounting industry in particular, including:

  • Concierge Onboarding  – we do heavy lifting / done for you / make change management easy etc.
  • No Exposed Passwords: passwords are never exposed to users, so they can’t be separately saved in a browser or recorded anywhere.
  • Password Reset Controls: unauthorised password resets can be quickly detected and prevented.
  • Industry-specific app integrations: log into accounting apps via one single multi-factor doorway, without the need to manage dozens of multi-factor codes.
  • Proactive Support: our service team is proud to deliver a Net Promoter Score of 86, a Fix On First Call rate of 44%, and an Average Time To Resolution of 4 hours.
  • Supports Home-based Workers / Offshoring / Outsourcing: many accounting firms employ team members outside the four walls of the main office. We fully support configurations to protect your data 24/7, around the globe.
  • Soft Skills and Training: security software is only as good as the people using it.  Just one untrained person can do severe damage. We provide accountant-specific training to make your team aware of current scams and how to prevent falling prey to them.
  • Compliance Documentation: accounting firms require a suite of legal agreements to comply with the law and prevent PI potential insurance claims from being rejected by the insurer. We supply you with those documents as an “added extra” (valued at $10,000+).
  • Cloud Best Practice™ Certification: CBP™ Certification is the Industry Standard for accounting and bookkeeping firms.  Attaining this recognition demonstrates to the world your credentials as a responsible data custodian.

Doesn’t our IT firm handle Cyber Security?

Cyber Security isn’t just an IT issue.  It’s a “human issue”, because most data breaches occur due to poor password management practices, as opposed to technical hackers breaking through your firewalls or servers.

For this reason, it’s important to also address how your team members access data, while maximising your indemnity with the right training and policies.

For this reason, we work closely with a large number of IT providers to provide an overall solution for our mutual accounting firm clients.

Will your solution conflict with our other IT infrastructure?

Generally, Practice Protect will “play nice” with your existing IT infrastructure.  As part of our onboarding process, we conduct an analysis to ensure your configuration is appropriate for your firm and your IT environment. 

What onboarding assistance do you offer?

There’s nothing worse than subscribing to a new software product, only to find that it chews up valuable internal resources to install and configure.

That’s why we provide concierge onboarding to all our new clients.  This includes:

  • an analysis of your IT environment
  • configuration of the app to suit your needs
  • scheduling and delivery of team training
  • verification that your users are actually using the system
  • certification of your firm as a Cloud Best Practice™ firm

All of this ensures you start to see the protective and efficiency benefits of Practice Protect as soon as possible.

How much does your solution cost?

Practice Protect has adopted simple and transparent pricing that allows teams of any size to access our platform, cost effectively.

Thanks to our huge user base of over 12,122 + accounting team members, we’re also able to include several valuable bonuses with every subscription, including:

  • Unlimited Team Training
  • Licence to use our Legal Compliance Pack
  • Cloud Best Practice™️ Certification

Where are your clients based?

The majority of our 12,122 users and 855 client firms are based in Australia, UK, Sweden, USA, Canada, New Zealand, Singapore and Hong Kong.

Who’s behind Practice Protect?

Practice Protect was founded by Jamie Beresford ( LinkedIn | Twitter) who is also the CEO.  Jamie has an IT services background and has been building and managing IT service capabilities since 2003.  It was through working with accounting firm clients that he recognised a gap in the market for a comprehensive Cloud Security and Cloud Control solution.

How long have you been around?

Our business has been working with accounting firms since 2003. The Practice Protect brand was born in 2016 specifically to help accountants with the challenges of cloud accounting and the new security risks it poses for firms.

We are now privileged to serve 855 + accounting firm users from 12,122 + client firms, making us the largest provider of cyber security to the accounting industry.

What’s the next step to find out more?

If you’d like to learn more about what cyber security vulnerabilities may exist for your firm, and how to eliminate each one, the next best step is to request a Free Demo with one of our specialists.

During this screenshare session, we’ll show you how Practice Protect can help you effortlessly manage and control your sensitive data, reduce risk and increase efficiency.

Accounting Cyber Security Guide 2020

HOW data leaks occur, WHERE vulnerabilities exist in most firms, and HOW to protect your clients’ sensitive data.

Free Practice Protect Demo

Discover how Practice Protect can help you work more securely and efficiently.

(Includes firm-specific cyber security advice)

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