Frequently Asked Questions

Here are some of the questions that we’re often asked and their answers. If you can’t see your question here, please don’t hesitate to contact us.

What is Practice Protect?

Practice Protect is an integrated suite of software, compliance documents, team training and cyber security certification that enables accounting and bookkeeping firms to secure and control their sensitive client data and work efficiently in a cloud-first world.

Our product has been highly customised to the needs of accounting firms, and we are privileged to have 10,015 + users from 727 + firms as our customers.

How can you help my accounting or bookkeeping firm?

Practice Protect is a powerful yet low-cost solution that shields accounting firms and their clients from cyber-crime and its devastating effects.

At the same time, it allows firms to efficiently manage cloud access, without the need to keep track of dozens of passwords or authentication codes.

The result is bulletproof security and higher levels of productivity and efficiency for all your team members.

Do you integrate with popular accounting apps?

In a word, yes.  Practice Protect allows accounting teams to quickly and easily access all their cloud apps via one master password (plus a single two-factor code, if desired).

Where possible, we’ve also built deep integrations (the technical term is via SAML/OpenID) with many popular accounting apps that reduce the need to manage so many multi-factor codes.

We integrate with all popular accounting apps including Xero, QuickBooks, MYOB, BGL, Class, FYI Docs, NowInfinity, Practice Ignition, SuiteFiles, Nimbus, Hubdoc (plus over 50+ others)

How are you different from conventional “password manager” apps?

Some accounting firm owners and managers mistakenly believe, “We already have a password management tool… we’re covered.”

This is not the case.

There are a number of ways in which Practice Protect has been designed to address the specific issues and challenges of the accounting industry in particular, including:

  • Concierge Onboarding  – we do heavy lifting / done for you / make change management easy etc.
  • No Exposed Passwords: passwords are never exposed to users, so they can’t be separately saved in a browser or recorded anywhere.
  • Password Reset Controls: unauthorised password resets can be quickly detected and prevented.
  • Industry-specific app integrations: log into accounting apps via one single multi-factor doorway, without the need to manage dozens of multi-factor codes.
  • Proactive Support: our service team is proud to deliver a Net Promoter Score of 86, a Fix On First Call rate of 44%, and an Average Time To Resolution of 4 hours.
  • Supports Home-based Workers / Offshoring / Outsourcing: many accounting firms employ team members outside the four walls of the main office. We fully support configurations to protect your data 24/7, around the globe.
  • Soft Skills and Training: security software is only as good as the people using it.  Just one untrained person can do severe damage. We provide accountant-specific training to make your team aware of current scams and how to prevent falling prey to them.
  • Compliance Documentation: accounting firms require a suite of legal agreements to comply with the law and prevent PI potential insurance claims from being rejected by the insurer. We supply you with those documents as an “added extra” (valued at $10,000+).
  • Cloud Best Practice™ Certification: CBP™ Certification is the Industry Standard for accounting and bookkeeping firms.  Attaining this recognition demonstrates to the world your credentials as a responsible data custodian.

Doesn’t our IT firm handle Cyber Security?

Cyber Security isn’t just an IT issue.  It’s a “human issue”, because most data breaches occur due to poor password management practices, as opposed to technical hackers breaking through your firewalls or servers.

For this reason, it’s important to also address how your team members access data, while maximising your indemnity with the right training and policies.

For this reason, we work closely with a large number of IT providers to provide an overall solution for our mutual accounting firm clients.

Will your solution conflict with our other IT infrastructure?

Generally, Practice Protect will “play nice” with your existing IT infrastructure.  As part of our onboarding process, we conduct an analysis to ensure your configuration is appropriate for your firm and your IT environment. 

What onboarding assistance do you offer?

There’s nothing worse than subscribing to a new software product, only to find that it chews up valuable internal resources to install and configure.

That’s why we provide concierge onboarding to all our new clients.  This includes:

  • an analysis of your IT environment
  • configuration of the app to suit your needs
  • scheduling and delivery of team training
  • verification that your users are actually using the system
  • certification of your firm as a Cloud Best Practice™ firm

All of this ensures you start to see the protective and efficiency benefits of Practice Protect as soon as possible.

How much does your solution cost?

Due to the fact that, as a Practice Protect customer, you receive over $10,000 worth of compliance documents, CPD team training and Cloud Best Practice™ Certification (in addition to our core software platform) – you may be forgiven for thinking Practice Protect must also be very expensive

On the contrary: Practice Protect is extremely affordable, based on a low per-user subscription fee. More than 727 savvy accounting firms already think so!

That said, we do have a couple of different pricing models based on your user volume and other factors.  Please start with a Free Cyber Security Consultation and we’ll be glad to walk you through pricing for your firm.

Where are your clients based?

The majority of our 10,015 users and 727 client firms are based in Australia, UK, Sweden, USA, Canada, New Zealand, Singapore and Hong Kong.

Who’s behind Practice Protect?

Practice Protect was founded by Jamie Beresford ( LinkedIn | Twitter) who is also the current CEO.  Jamie has an IT services background and has been building and managing IT service capabilities since 2003.  It was through working with accounting firm clients that he recognised a gap in the market for a comprehensive Cloud Security and Cloud Control solution.

How long have you been around?

Our business has been working with accounting firms since 2003. The Practice Protect brand was born in 2016 specifically to help accountants with the challenges of cloud accounting and the new security risks it poses for firms.

We are now privileged to serve 727 + accounting firm users from 10,015 + client firms, making us the largest provider of cyber security to the accounting industry.

What’s the next step to find out more?

If you’d like to learn more about what cyber security vulnerabilities may exist for your firm, and how to eliminate each one, the next best step is to request a Free Cyber Security Consultation with one of our specialists.

During this phone-based session, you’ll discover:

  1. What vulnerabilities may exist for your firm based on your current security and data-management practices.
  2. How your current IT and data management policies compare with best practice (and what gaps may exist).
  3. Simple changes you can start putting in place immediately to limit your exposure.
  4. How to make every team member in your firm more secure and more efficient.
  5. Where relevant, how we can help you solve any issues that are surfaced during this call.

You’ll come away from this session with genuine insights and actionable strategies for protecting your sensitive client data.  Book your Free Cyber Security Consultation now, without cost or obligation.

Accounting Cyber Security Guide 2019

HOW data leaks occur, WHERE vulnerabilities exist in most firms, and HOW to protect your clients’ sensitive data.

Top 7 Cyber – Security Risks For Accounting Firms

(And How To Eliminate Them)

Free Cyber Security Consultation

Uncover the cyber security vulnerabilities that currently exist in your accounting firm.

(Includes Tailored Cyber Security Action Plan)

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