Our privacy policy (“Policy”) is drafted to ensure that we communicate to You, in the clearest way possible, how we treat personal information. We encourage You to read this Policy carefully. It will help You make informed decisions about sharing Your personal information with us.
The defined terms in this Policy have the same meaning as in our Terms of Use, which You should read together with this Policy. By accessing our Website and using our Service, You consent to the terms of this Policy and agree to be bound by it and our Terms of Use.
Practice Protect Collects Your Personal Information
Practice Protect is a provider and reseller of software. The Service involves the storage of Data about a company or individual. That Data can include personal information. “Personal information” is information about an identifiable individual, and may include information such as the individual’s name, email address, telephone number, and credit card details.
Practice Protect may collect personal information directly from You when You:
- register to use the Service,
- use the Service,
- contact the Practice Protect support team, and
- visit our Website.
You can always choose not to provide Your personal information to Practice Protect, but it may mean that we are unable to provide You with the Service.
Practice Protect Collects, Holds, and Uses Your Personal Information for Limited Purposes
Practice Protect collects Your personal information so that we can provide You with the Service and any related services You may request. In doing so, Practice Protect may use the personal information we have collected from You for purposes related to the Services including to:
- verify Your identity,
- administer the Service,
- notify You of new or changed services offered in relation to the Service,
- carry out marketing or training relating to the Service,
- assist with the resolution of technical support issues or other issues relating to the Service,
- comply with laws and regulations in applicable jurisdictions, and
- communicate with You.
By using the Service, You consent to Your personal information being collected, held and used in this way and for any other use You authorise. Practice Protect will only use Your personal information for the purposes described in this Policy or with Your express permission.
It is Your responsibility to keep Your password to the Service safe. You should notify us as soon as possible if You become aware of any misuse of Your password, and immediately change your password within the Service or via the “Forgotten Password” process.
Practice Protect Can Aggregate Your Non-Personally Identifiable Data
By using the Service, You agree that Practice Protect can access, aggregate and use non-personally identifiable data Practice Protect has collected from You. This data will in no way identify You or any other individual.
Practice Protect may use this aggregated non-personally identifiable data to:
- assist us to better understand how our customers are using the Service,
- provide our customers with further information regarding the uses and benefits of the Service, and
- otherwise to improve the Service.
Practice Protect Holds Your Personal Information on Servers Located in the United States of America (“the U.S.”)
We use top tier, third party data hosting and service providers to host our Services on servers located in the U.S. If you are a non-U.S. resident, this means that your personal information will be transferred to the U.S.
By entering personal information into the Services, you consent to that personal information being hosted on servers located in the U.S. While your personal information will be stored on servers located in the U.S., it will remain within Practice Protect’s effective control at all times. Each data hosting provider’s role is limited to providing a hosting and storage service to Practice Protect, and we’ve taken steps to ensure that our data hosting providers do not have access to, and use the necessary level of protection for, Your personal information. They do not control, and are not permitted to access or use your personal information, except for the limited purpose of storing the information. This means that, for the purposes of Australian privacy legislation and Australian users, Practice Protect does not currently “disclose” personal information to third parties located overseas.
If You do not want Your personal information to be transferred to a server located in the U.S., You should not provide Practice Protect with Your personal information or use the Service.
Practice Protect Takes Steps to Protect Your Personal Information
Practice Protect is committed to protecting the security of Your personal information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure. Your personal information is stored on secure servers that have SSL Certificates, and all Data transferred between You and the Service is encrypted.
However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that Your information will be secure at all times. Transmission of personal information over the Internet is at Your own risk and You should only enter, or instruct the entering of, personal information to the Service within a secure environment.
We will advise You at the first reasonable opportunity upon discovering or being advised of a security breach where Your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.
Practice Protect Only Discloses Your Personal Information in Limited Circumstances
Practice Protect will only disclose the personal information You have provided to us to entities outside the Practice Protect group of companies if it is necessary and appropriate to facilitate the purpose for which Your personal information was collected pursuant to this Policy, including the provision of the Service.
Practice Protect will not otherwise disclose Your personal information to a third party unless You have provided Your express consent. However, You should be aware that Practice Protect may be required to disclose Your personal information without Your consent in order to comply with any court orders, subpoenas, or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify You if we are required by law to disclose Your personal information.
Practice Protect Does Not Store Your Credit Card Details
Your credit card details are not stored by the Service and cannot be accessed by Practice Protect staff. Your credit card details are encrypted and securely stored by BrainTree (a subsidiary of PayPal, Inc. US) to enable Practice Protect to automatically bill your credit card on a recurring basis. You should review BrainTree’s Privacy Policy.
You May Request Access to Your Personal Information
It is Your responsibility to ensure that the personal information You provide to us is accurate, complete and up-to-date. You may request access to the information we hold about You, or request that we update or correct any personal information we hold about You, by setting out Your request in writing and sending it to us at operations@practiceprotect.com
Practice Protect will process Your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet Your request, we will let you know.
We’ll only keep Your personal information for as long as we require it for the purposes of providing You with the Service. However, we may also be required to keep some of Your personal information for specified periods of time, for example under certain laws relating to corporations, money laundering, and financial reporting legislation.
Practice Protect Uses Cookies
In providing the Service, Practice Protect utilises “cookies”. A cookie is a small text file that is stored on Your computer for record-keeping purposes. A cookie does not identify You personally or contain any other information about You but it does identify Your computer.
We and some of our affiliates and third-party service providers may use a combination of “persistent cookies” (cookies that remain on Your hard drive for an extended period of time) and “session ID cookies” (cookies that expire when You close Your browser) on the Website to, for example, track overall site usage, and track and report on Your use and interaction with ad impressions and ad services.
You can set your browser to notify You when You receive a cookie so that You will have an opportunity to either accept or reject it in each instance. However, You should note that refusing cookies may have a negative impact on the functionality and usability of the Website.
We do not respond to or honour “Do Not Track” requests at this time.
You Can Opt-Out of Email Communications
Practice Protect sends billing information, product information, Service updates and Service notifications to You via email. Our emails will contain clear and obvious instructions describing how You can choose to be removed from any mailing list not essential to the Service. Practice Protect will remove You at Your request.
You are Responsible for the Transfer of Your Data to Third-Party Applications
The Service may allow You, the Subscriber, or another Invited User within the relevant subscription to the Service to transfer Data, including Your personal information, electronically to and from third-party applications. Practice Protect has no control over, and takes no responsibility for, the privacy practices or content of these applications. You are responsible for checking the privacy policy of any such applications so that You can be informed of how they will handle personal information.
This Policy May be Updated from Time to Time
Practice Protect reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website. Your continued use of the Service will be deemed acceptance of any amended Policy.